How it works
- To be over the age of 18
- To have a UK issued debit card
- To be living in the UK
- To have a good credit history
If it’s your first time shopping with Zip, you’ll need to enter some personal details such as name, date of birth, mobile phone number and home address. Take care when entering your personal details as errors may prevent Zip from being able to verify your account or send you payment notifications.
Once approved, and you are happy with the instalment schedule, Zip will take the first instalment from the UK card you supplied when signing up.
Once accepted, your goods will be sent to you as they would with any other payment method.
As soon as we have registered your cancellation or return, Zip will process your refund within 10-15 business days. Any partial refunds will be applied to outstanding instalments first.
If you miss a scheduled payment, Zip will give you 2 full days to process the payment yourself. On the third day after the payment was missed we will retry this payment again, if this retry is unsuccessful we will apply a £6 late fee to the instalment. A payment can be made by you at any time by logging into your Zip customer portal. Please make sure you have money in your account in advance of your payments coming out.
Zip will contact you directly by email and sms in advance every time as a reminder.
Zip will try to take payment during the day and try again if unsuccessful. If this fails, or if you'd like to make a payment earlier, you can log into your Zip customer portal and manually make a payment.
For more information, visit our help pages at https://zip.co/uk